Business to Business Returns Policy

ABOUT THESE TERMS

1.1 Orders for Special Order Goods may not be cancelled.

1.2 The Buyer may cancel other orders at any time before they are dispatched by either: –

(a) emailing info@mrsteamuk.com or

(b) telephoning 01342 888188

1.3 Before returning any Goods to the Company the Buyer must contact the Company either by:

(a) emailing info@mrsteamuk.com ; or

(b) telephoning 01342 888188

1.4 The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;

(b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition.

1.5 Where Goods are returned pursuant to Condition 1.4 (where they are not faulty)

(a) in every case a restocking charge of 35% will be made; and

(b) the risk and cost or returning the Goods shall be at the Buyer’s cost.

1.6 Except where otherwise agreed, you are responsible for returning the Goods to us including associated costs. We ask that you please ensure that you obtain adequate proof of postage with adequate insurance in place.

1.7 Where Goods have been damaged whilst in your possession, we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

1.8 The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and/or collection charges.

1.9 The Company cannot offer refunds or accept returns on the following (unless they are faulty):

(a) Special Order Goods

(b) If sealed packages have been opened on sensitive electronic goods e.g. controllers, Circuit boards,

(d) specially manufactured products.